|1. Order and Pay for your samples online.||2. Contact Us within 10 Days to|
discuss your Order.
|3. Return what you|
|4. Receive a Full or|
|In the 'Comments Box' at checkout type 'SAMPLES'.||We will help you process your order, OR we will email you a Return Authorisation Form so you can return what you don't require.|
We may ask you to send your samples to a designated address for logoing.
|Follow the return instruction provided by email.|
An RA Form must accompany the package.
For multiple Brands you will have to send to multiple locations.
|Restocking Fees may apply as per below schedule.|
- Samples must still be purchased and paid for prior to despatch.
- Please type 'SAMPLES' in the comments section at the end of the checkout page.
- Samples will be despatched as usual from up to three warehouses depending on how many brands you have ordered.
Note: We send all garments directly from the warehouse of the particular brand to you. Therefore, if you order samples from multiple brands you will have to return each item to the associated brands warehouse, OR if you return to our office you will be charged freight charges for each item to be returned to the appropriate warehouse.
- You must advise us of your intention to return all or selected samples within 10 working days of delivery.
- You will be supplied a Retun Authorisation form to attach to the outside of the packaging.
- Samples must be returned to the allocated warehouse within 3 working days of receiving your Return Authorisation documentation.
- Products must be returned in the condition they were shipped and in the same individual product packaging as received (including tags attached to the products).
- Samples not returned within 4 calendar weeks cannot be returned for re-stocking and will be invoiced at our standard advertised rates.
- ALL samples returned with an accompanying order (over $200 + gst) will be refunded to the full charged value of the garments.
- Freight charges to send the initial samples will not be refunded.
- Samples returned without an accompanying order will incur a $10 + gst re-stocking fee per order, or a $20 + gst re-stocking fee if more than one brand.
We apolgise for charging this re-stocking fee - but 'twice' this is charged to us by our 3rd party distribution warehouses and is unavoidable. If you place an order we will bear the cost.